Island Audiology Reviews

We love our patients — and we want them to love the care they receive!


Our goal is to make sure every one of our patients has a fantastic experience with our hearing care providers, and that each gets the results they really need. Whether it’s something as simple as a hearing consultation or as impactful as a full hearing aid fitting, making our patients happy is what we’re here for. See what they have to say about our practice!


Diane F.

My hearing aid specialist suddenly stopped his business, I desperately needed help for adjustment and connection to my cell phone. I wasn’t aware there was a difference between a specialist and an audiologist. I see the commercial on tv, a specialist talking about hearing aid or friends telling me to go to Costco. I found out there is a big difference going to Island Audiologist, Robin Wielins, she tested my hearing, adjusted my hearing aid, wow, no feed back from my hearing aid and I don’t have to constantly adjust the volume. Thank you so much Robin.


If you're in need of a pure-tone audiometry, speech, or middle ear testing, look no further than Island Audiology. They even do child ear tests. I came upon Island Audiology after no one picked up my calls to other hearing centers. Dane at Island Audiology was the only one who answered in my search for a hearing center that could do pure-tone audiometry testing. I actually have medical through another insurance carrier but in booking an appointment with them, they scheduled me for the next available one at the end of August. So being adversely affected with a loud ringing in both ears and not knowing if it's a time sensitive issue, I decided to pay for my own hearing test to find out. I made the right decision as Dr. Wielins at Island Audiology, yes a doctor of audiology, not a tech, took me in right away for a comprehensive ear examination, complete with all the bells and whistles and outer space tones, lol. The whole evaluation took less than an hour at my convenience, and with no insurance, a full service car detailing cost more. Yes, very nominal cost for my peace of mind. The good news was that my hearing, though diminished slightly due to tinnitus, is still above average. If worse, Dr. Wielins would be able to treat it still. So I came away from my testing knowing the ringing wasn't due to an ear infection, trauma, or tumor. Dane and Dr. Wielins were able to assess my ear condition rapidly during the appointment, right away in terms of scheduling, and very expertly. And they were very informative of the process, and very courteous. Bottom line, if you need any type of ear testing or treatment, go to Island Audiology as they won't waste your time, or money for that matter. Much aloha Dane and Dr. Wielins!

Mark N.

I was visiting Kona when my mother's hearing aid quit working. The person at the front desk had us come right over and worked us in promptly. After checking the hearing aid, we were told it was only clogged and they returned it to my mother all cleaned up for no charge. You can't ask for better. Fast, friendly and honest. Thanks!

Janet H.

Wonderful, helpful office staff at Island Audiology that went above and beyond recalibrating my hearing aids. Very nice professional people. I have recommended them to friends in Hilo who were also very happy with their services.

Aziel W.

I am so thankful for the staff at both the Honolulu and Maui offices. Both teams have treated my husband’s hearing loss and needs with complete sensitivity and urgency. They have gone over and beyond in dealing with our insurance complexities and didn’t quit when the red tape bureaucracy seemed endless. We are so grateful for each of you, thank you, thank you, and thank you again!

Ed M.

I recently moved to Maui from the mainland. Island Audiology was highly recommended by my previous audiologist. I had an appointment with them last week and, from the moment that I walked in the door and was greeted warmly, I knew that the recommendation was well deserved. I was there for a hearing aid check up, and Sean did an EXCELLENT job in cleaning and fine tuning them to my needs.

Island Audiology is a very professional organization and I highly recommend them to anyone needing assistance with their hearing needs.

Allan B.

I am on my fifth pair of hearing aids during the last 15 years. I've never really been satisfied with the quality of service and knowledge of the hearing aid providers in Honolulu and on Kauai, and have had some really negative results. FINALLY, I found a very knowledgeable, professional and technically advanced doctor of audiology, Kelsey Alpeter, Au.D., full-time on Kauai in their new office in The Lihue Plantation Building behind First Hawaiian Bank. I purchased my current hearing aids from this company about three years ago with decent results. Dr. Kelsey spent an hour or more with me yesterday (no charge) doing a tune-up and answering a lot of my questions. I can't begin to tell you how very happy I am (my wife is very happy too). She really knows her stuff and is a joy to know. Finally my hearing aids are performing as I had hoped they would.

Thomas L.

I had a relatively urgent matter late one Friday afternoon. And much to my surprise, I found a wonderful new resource here on Kauai — a full-time audiologist. Gracious, accommodating, and very helpful. For those of us who are hearing aid dependent and for those who might need other audiology services, Kelsey Alpeter, Au.D., is a terrific addition to the island community. Thanks for your help, Kelsey.

Colleen Y.

My father was having issues with his existing hearing aids and we are grateful that Island Audiology is on the island! On behalf of my parents, we would definitely recommend Dr. Alpeter to anyone with hearing issues. She explained the process of assessing the existing hearing aids and explained the benefits of upgraded hearing aids which are custom fit for comfort and improved hearing. We are pleased with Island Audiology and their personable staff!

Richard S.

Great service, friendly staff, and veterans can get their hearing aids done quickly with a fast turn-around. I have been going to them for nearly 15 years with no regrets.

Terry C.

Robin Wielins, Au.D., is a wonderful person. She is very professional and takes the time to make sure that the hearing aids are fitted to your hearing needs. She also has a great staff to help serve you! Bottom line, if you or a loved one has a hearing problem, call Island Audiology to start the process to be fitted with state-of-the-art hearing aids. You can not go wrong!

Eric W.

I am a visitor to Hawaii and had a problem with my hearing aid. I found Island Audiology on the Internet and visited them since they were close to Ala Moana — and the bus routes. Wonderful service from the staff. The took care of my problem right away. Greatly appreciated. Mahalo.

Sandra L.

I am very pleased with the care and service I received at Island Audiology. I recently had a hearing test and felt that Dr. Robin Wielins, Au.D., did a great job in explaining the process and evaluating my results. Her staff are very professional and always greet us with a smile. (Added bonus: free parking validation.)

Jonelle K.

Hearing aids have really helped me in my everyday life. The Bluetooth technology to stream music and phone calls has really been helpful especially in the workplace. Don't hesitate to wait on getting hearing aids.

If you need hearing aids, you can't go wrong going with Dr. Wielins and her team. They are awesome and so helpful. It's not easy finding someone you can trust!

Deborah G.

Both the doctor and receptionist are very personable. I appreciate when people I interact with make good eye contact and answer my questions! I have been going to the Kauai office for a few years now and have complete confidence in my doctor. Bless her patience with this tech-challenged patient. There was a trainee audiologist there today too. She also seemed to know exactly what to do.
A fine visit. Aloha!

Jamie H.

I've been going to Island Audiology for about 8 years. When my PCP first referred me to get hearing aids, he sent me to a different well-known facility. They gave me hearing aids to try out for a week and they were terrible. I returned them and went to Island Audiology and have been with them ever since. My hearing aids are fantastic — they make an incredible difference in my everyday life. With hearing aids, it really matters that you see a doctor who knows what they're doing. I tell everyone to go to Island Audiology since they're the best.

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